Overages and Shortages

In certain instances you may receive an overage or a shortage on your order.

We try to produce your order in the exact quantity ordered, but this is not always possible due to custom manufacturing and quality control efforts. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.

If you are ordering an item for a mailing list or special event that requires an exact quantity, we can accommodate this need. In some cases, there may be a small charge for this service. We will quote this service as needed by our customers. Simply email our Customer Service Department at ┬ábefore you order an item or we can provide you an estimate after we receive your online order, during your order acknowledgement. Please indicate your preference for an exact quantity in the ‘Add Instructions’ Step of the online ordering process.

We will bill your credit card only for the actual quantity shipped. If you have further questions or comments, you can contact us at